Toyota’s troubles continue to mount in the wake of its latest recall due to sticking accelerator pedals.
Transportation Secretary Ray LaHood has issued a harsh criticism of the auto maker’s handling of the recall. LaHood had earlier stated, “I have no criticism of Toyota on this,” adding, “They followed the law and they’re doing what they’re supposed to do.” Now, DOT officials are saying that that statement relates specifically to Toyota’s decision to halt production, not to its handling of the recall.
Secretary LaHood now criticises the company for taking so long to react to the defective gas pedals. “While Toyota is taking responsible action now, it unfortunately took an enormous effort to get to this point,” LaHood stated. The DOT is even considering civil action against Toyota due to the slow response.
According to Secretary LaHood, DOT officials met with Toyota officials in the US and in Japan in December and January to urge a prompt recall. According to Toyota, “Secretary LaHood said to us that the soonest possible action would be in the best interests of our customers, and we took his advice very seriously and instituted a recall,” adding, “We are very grateful for his advice and we feel that we have been given a chance to regain our customers’ trust.”
Toyota has issued the following statement regarding its recalls:
Nothing is more important to us than the safety and reliability of the vehicles our customers drive. Since these issues first came to our attention, we have understood that the soonest possible action would be in the best interests of our customers and have acted accordingly. We are very grateful for the advice of all the government agencies involved and feel that through our handling of the recall we have a chance to regain the trust of our customers. We will continue to cooperate fully with NHTSA on all vehicle safety issues.
Meanwhile, the House Energy and Commerce Committee has scheduled a hearing on the Toyota recalls for February 25. Two Democrats on the committee have complained that Toyota’s statements to Congress regarding its floor mat recall differ from public statements the company has made in recent days.
“If Toyota now believes that sticking accelerator pedals are responsible for incidents of sudden, high-speed acceleration, we ask that you provide the Committee with any new evidence that became available to Toyota following the briefing on January 27, 2010,” Rep. Henry A. Waxman (D., Calif.), the Commerce Committee chairman, and Rep. Bart Stupak (D., Mich.) wrote in a letter to James Lentz, president Toyota Motor Sales USA.
The House Committee on Oversight and Government Reform has also scheduled a hearing regarding Toyota’s recalls for February 10.
Both hearings will address the question of how long Toyota has been aware of problems. Toyota has to explain how it was able to come up with a fix for the problem so quickly- it took just 7 days. Also, Toyota had recalled some European models in August for the same problem- though those were different models and Toyota says that complaints in North America didn’t surface until October.
The NHTSA and Congress may try to make an example of Toyota by slapping the auto maker with large fines. However, Toyota will defend itself by pointing out that it was not slow to react to a defect, but slow to recognize it as a safety issue. Since the sticking pedal has been involved in no known accidents (it’s a rare defect that requires specific wear and humidity conditions to become evident- and even then, it is most associated with the pedal reacting slowly and being harder to press as opposed to suddenly becoming stuck wide open) , it was considered initially to be a defect of convenience, not safety. The law is vague as to what point the defect crosses that line.
Meanwhile, some have suggested that at least some of Toyota’s uncontrolled acceleration problems may be unrelated to either the floor mat or the sticking pedal, but rather are the result of an electronic malfunction. Some lawyers claim that the malfunction may actually be responsible for hundreds of accidents and as many as 19 deaths. Toyota categorically denies that the problem is electronic or that the problem is linked to so many accidents.
There are even threats of lawsuits against Toyota by customers who are simply afraid to drive their cars.